How We Operate

At AUSSYS, we believe in transparency, reliability, and customer satisfaction. Here's a clear overview of how we operate to ensure a smooth and trustworthy shopping experience:

📦 Order Processing & Fulfillment

• Orders are processed within 1–2 business days after payment confirmation.
• We ship using trusted courier services to ensure fast and secure delivery.
• You’ll receive a tracking number via email once your order is dispatched.

🚚 Shipping

• We offer nationwide delivery across South Africa.
• Estimated delivery time: 2–5 business days, depending on your location.
• For full details, please see our Shipping Policy.

🔁 Returns & Refunds

• Returns accepted within 7 days of delivery.
• Products must be unused and in original packaging.
• Refunds processed within 5 business days after receiving the returned item.
• See our Returns Policy for more info.

💳 Payment Methods

• Credit/Debit Cards
• EFT (Electronic Funds Transfer)
• PayFast
• All transactions are secured and encrypted for your protection.

📞 Customer Support

• Email: support@aussys.co.za
• Phone: +27 (0)82 498 8474
• Contact Form: Available on our Contact Us page
• We aim to respond within 24 hours on business days.

🏢 About AUSSYS

AUSSYS is a proudly South African company based in Alberton, Gauteng. We specialise in Industrial Automation Control Systems design and Integration, specifically focusing on machine safety.

We design/integrate and validate safety-related parts of control systems (SRP/CS), safety-related application software (SRASW), and provide proof of compliance, and we’re committed to delivering quality and value to every customer.